Cree Lighting

Cree Europe offers a customer care team open throughout the working day, which can be addressed through a telephone or through our webpage.

Cree Europe Customer Service:
Phone +39 055 343081-1
Email: info.europe@creelighting.com

To contact Cree Europe for incidents like problems with the guarantees, technical doubts, breaks, etc. and technical support please complete the following
information fields to the best of your abilities so that we can answer you in the best way possible.

Date *

Date of Installation *

Date of Malfunction *

Customer's Name *

First Name

Last Name

Code and Product description (If part numbers are more than one, please specify all PNs) * +

Code and Product description and/or Product Number:

Number of defected fixtures:

Is the fixture ready for collection? (Yes -or- No)

(please specify number of fixtures for each PN)

Distributor/Agent name: *

Name

Invoice or Order Number *

Invoice
Order Number

Invoice

Order Number

Geographical location of installation *

Working Temperature *

Environment *

Outdoors
Indoors

Outdoors:

Rural
Urban
Saline
Humido
Dry
Windy
Tunnel
Other:

Indoors:

Industrial
Office
Humido
Hot
Cold
Exposed to fumes
Other:

Installation *

Street lighting pole
Recessed
Canopy
Wall
Indoor
Other:

Failure Mode *

Please describe:

Where was the defect discovered first? *

Visual inspection, before installation
Immediate post installation failure
Post installation failure -specify hours of working
Other:
Post installation failure -specify hours of working:

Has the fixture been opened by customer/agent/distributor/customer's maintenance service? *

Electrical installation details: *

Surge protection device on main circuit
Number of fixtures on the same circuit
MCB rated current and type B,C,D
Dimmer installed
Other

Additional Information / Attachments

Notes:

Test report with measurements

upload files here

Pictures

upload files here

Other

upload files here

For technical information:

First Name

Last Name

Phone

Email Address

For administration information:

First Name

Last Name

Phone

Email Address

This form has been completed by: *

First Name *

Last Name *

Phone *

Email Address *

Our Customer Service staff will receive your data and files and will process your claim as soon as possible.

Thank you for contacting us.

Consent to the data treatment in accordance with Legislative Decree no. 196/03. We inform you that the personal data you supply by filling out this form will be used exclusively by this company for the sole purposes of providing the information and services required, according to the criteria of security and confidentiality laid down in the Legislative Decree no. 196/03. The consent to the data treatment is obtained by activating the checkbox 'consent to data treatment' is mandatory to obtain the required services. Your data will not be transmitted to third parties. Interested parties enjoy all the rights under Art. 7 of the Decree (verification of the existence of personal data, their cancellation and / or modification), exercisable by email (privacy.europe@cree.com) or by sending a letter via postal mail at:

Cree Lighting Europe S.p.A.
Via Sandro Pertini 122
50019 Sesto Fiorentino (FI) - Italy
Part. IVA 04045090489
T. +39 055 343081

The role of the 'Responsabile' (accountable) as defined by the Decree for the data treatment is the pro-tempore

PRIVACY *

Consent to Data Treatment

I acknowledge that I have been given access to the Cree Lighting Europe S.p.A. Privacy Policy

Communication Acknowledgement *

I acknowledge that I have been given access to the Cree Lighting Europe S.p.A. Privacy Policy

CUSTOMER SERVICE & SUPPORT